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contact

Someone answers, 9 to 20

There is no ticket system and no chatbot. Each shop has a phone, and during opening hours a person picks it up. For anything about a booking you already made, call the shop where you left the bag: they have it in front of them.

Write to us

For anything that is not urgent: a question before booking, a booking you have already made, anything else. The message reaches info@europerentwifi.com and we reply by email. For a booking today, call the shop: it is quicker.

If you are writing about a booking, the code is in your confirmation email, for example FI-7K3M.

We use your name, email and message only to reply to you. Details in the privacy policy.

The three things people call about

Running late. Call while the shop is still open. Extra time is charged at the normal rates with no penalty, but a bag cannot be handed back after 20:00: there is nobody there.

Somebody else is collecting. Tell us the name. They will need your receipt or the booking code.

Cancelling. Free up to 24 hours before drop-off, from the link in your confirmation email. You do not need to call for that.

Company details

The shops are run by EUROPE WIFI S.R.L., registered office Via di Bellosguardo 2/R, 50124 Firenze (FI), Italy, VAT number and tax code 06866170480. Head office email info@europerentwifi.com, phone +39 055 286531. All the company details are on the legal notice.