how it works
Four steps, about a minute
Book online, or just turn up
Pick the shop, the number of bags and the times. You see the address and the price before you pay, not after. Booking holds your space for the day; walking in works too, when there is room.
Takes about a minute. No account, no app to install.
Hand the bag to a person
In Florence and Capri someone takes the bag from you and locks it in a numbered locker inside the shop; only the staff open and close the lockers. In Naples you lock it in a locker with our attendant beside you. Everywhere, you get a receipt.
About 60 seconds. Take a photo of your bag in its locker, if you like.
Go and enjoy Florence
The shop is filmed 24/7 and a person is there for the whole opening time, keeping an eye on the lockers. Nobody but the staff touches them.
Open 9–20, every day of the year.
Show the receipt, take the bag
Come back before closing, show your receipt or booking code and collect. If somebody else is collecting for you, they need one of the two; call the shop so someone is expecting them.
Keep the receipt, or a photo of it.
What we will not do
We will not take a bag we cannot store safely, and we will say so at the counter rather than after you have paid. That means no animals, no perishable food, nothing flammable or otherwise dangerous, and nothing you would not be comfortable leaving in a locker for the day: cash, jewellery, passports, medicines you may need during the day.
The price list has two sizes: small, up to 55 × 40 × 20 cm, and large, anything bigger. Skis, bicycles, pushchairs and other oversize items are not on the list, so call the shop before you come and we will tell you honestly whether there is room.
If something goes wrong
Call the shop. The number is on your confirmation email and on every location page, and somebody answers during opening hours. Late for pick-up, lost your receipt, need a friend to collect instead of you: these are all solvable, and much easier to solve while the shop is open.
Cancelling is free up to 24 hours before drop-off, from the link in your confirmation. No form to fill in and no reason to give.
Still deciding? The FAQ answers the questions people actually ask at the counter.
Book your storage